TDS Terms & Conditions
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By sending or delivering passports and visa or passport applications to TDS, you agree to all of the terms below.

  • Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice.
  • Completed passports and visas are normally sent by Fedex Corp, USPS Express Mail, or airline package services and are subject to the conditions set by these Companies for Shipment. TDS is not responsible for any loss or delays incurred for shipments consigned to these delivery services.

  • TDS liability for loss or damage to a passport during the course of visa or passport processing is limited to the actual replacement cost of the passport or $100, whichever is less.

  • TDS will not be liable for any damages whether direct, incidental, special or consequential in excess of the TDS Service fees paid by customer for visa or passport processing, whether or not TDS had knowledge that such damages might by incurred including, but not limited to, loss of income or profits.

  • TDS visa and passport service is offered only to US citizens and permanent resident aliens who are resident in the United States of America and territories. In most instances, TDS is unable to assist travelers endeavoring make visa or passport requests from abroad.

  • TDS will not be responsible for loss or delay caused by events that we cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials) with actual or apparent authority.

  • Embassy consular and U.S. Passport Agency officials may request additional documentation at their discretion, and in declining issuance of travel documents may not in some instances disclose the reason for denial of a visa or passport.

  • Processing time for visas and passports quoted by TDS are approximations based on our experience with Embassies, Consulates and the Passport Agency in usual circumstances, and are deemed reliable in most cases but are not guaranteed.

  • Each country's requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While TDS strives to provide current and complete information, TDS cannot and does not guarantee that the information supplied is the most current and complete.

  • Qualified Acceptance. TDS reserves the right to decline processing of documents for reasons including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.


 
   
   
 
Washington DC Office
925 Fifteenth Street N.W.
Suite 300
Washington, D.C. 20005
Voice: 1-800-874-5100
Local: 202-638-3800
Fax: 202-638-4674

support@traveldocs.com
New York Office
641 Lexington Avenue
Suite 1435
New York, NY 10022
Voice: 1- 877-874-5104
Local:  212-223-1735
Fax: 212-634-6361
ny@traveldocs.com
San Francisco Office
One Embarcadero Center
Suite 500
San Francisco, CA 94111
Voice: 1-888-874-5100
Local: 415-773-2829
Fax: 415-773-2834

sfo@traveldocs.com
 

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